QUESTIONS AND ANSWERS (Q&A)

Frequently Asked Questions (FAQ)

How do I pay for a course?

Click on your preferred course and click on the "Enroll" button on the right of the page to enroll for the course.

Does the course price include travel and accommodation?

Course prices do not cover travel or accommodation costs. You are responsible for making your transportation and hotel arrangements. The training team will provide you with further information once you are successfully registered for a course.

Which payment methods are accepted?

Healthrak accepts payment via ATM or online bank transfers, Verve, Visa, MasterCard or PIN debit cards with the Visa or MasterCard logo, Debit cards with the Visa or MasterCard logo and PayPal.

How do I pay by online transfer?

You may choose to pay by online when purchasing a course using your bank account or transfer at any time after your registration.

How do I register an employee on his/her behalf?

We recommend that each registration be made individually, by the person attending the course or exam. However, you can register an employee on his/her behalf using a unique Key. Please mail to hello@healthrak.com if you would like to request a unique Key.

Depending on the course category and specialty (Please view our Cancellation Policy), a booking can be cancelled up to 14 days before the course start date with a full refund. If you would like to make a change to your booking less than 14 days prior to the course start date, please contact us.

Can a course be cancelled by Healthrak?

In the event of insufficient enrolment, Healthrak reserves the right to cancel any course 7 days prior to course commencement, in which case your course fee is fully refundable. You will be advised on other locations close to you at which case you can transfer your booking. You may also choose to transfer your payment to the new dates. Healthrak will not be liable for any expenses incurred by course participants, e.g. airfare or hotel charges.

If it is too late to be refunded for a course, can I apply my payment to another session?

Your payment cannot be transferred to a future session if you cancel your order less than 14 days before the course start date. However, you can transfer your booking to a friend who shares the same profession to attend the course in your place at no additional cost.

Will I be refunded for a course I cannot attend in the case of an emergency?

You will not be refunded under any circumstances for a cancellation made later than 14 days prior to course commencement. Please send an e-mail to hello@healthrak.com if you have any querries concerning course booking. Always notify Healthrak of a cancellation as soon as you face an emergency situation.

Will I receive any materials prior to the course?

Yes. For all courses requiring preparation, Healthrak provides all course materials upon payment for a course except in few cases. However, you will bear the cost of delivery for the materials. You will be notified by email if we need more information before dispatching the materials.

Do your courses have pre-requisites? How will I know if I am prepared to register?

For now, All Healthrak courses require participants to read, write and communicate in the language of instruction. Additional pre-requisites are listed within individual course descriptions on our website.

Do I get certificates at the end of all Healthrak courses?

Licenses and certificates from certain authorities might be ready at a later date due to regulatory standards but Certificate of Participation will be issued upon successful completion of every course.

Will I have to repeat a course I failed to receive a Certificate of Participation?

Yes. You must attend and successfully complete another session to receive a certificate. There is no discount on the price if you repeat a course.

How do i enroll my Training center on Healthrak?

To enroll your facility, please visit www.healthrak.com/become-an-instructor to fill the form. Our onboarding team will review your request and revert with your login credentials if your application was successful. Please feel free to contact us via:

Phone: 09090045120 (Whatsapp)

E-mail: hello@healthrak.com

What Payment Options does Healthrak offer?

Payments can be made to Applegreen Consult:

Online: Using the Payment Button

Bank: Guaranty Trust Bank (GTB) Account No: 0232856034

OR

Bank: First Bank Plc Account No: 2020928342

NB:

After payment, send your payment details including as depositor's name, payment date, amount paid and service required to hello@healthrak.com

How do i enroll my Training center on Healthrak?

I've been trying to Enroll my Training center without success

You might be having one or more of the following issues:

1. The page is not showing: Check and ensure that your network is good then refresh the page and try again.

2. You have not filled some of the required fields: Fill the empty fields and try again.

3. Your course category is not on the list: Please mail to hello@healthrak.com and our support team will include your course category on the list.

4. If you have tried the above 3 steps and the issue persists, please mail to hello@healthrak.com and we will be more than glad to assist.